Customer Testimonials & Feedback

At HDL we are committed to customer satisfaction. 

WE APPRECIATE: Thank you for business, we do not take it for granted. Check back often as we continue to add new services and enhancements to your painting & decorating experience.

WE CARE: 
Our customer care service can answer questions through phone calls and plain english emails.  Look out for future articles and video tutorials.

WE LISTEN:  
Have service improvement ideas?   You can suggest any idea on making your experience a better one improving our services. Send them here info@hdl.co.nz

OUR TESTIMONIALS

Dermott Sweeney May 2013
Iain did an exceptional job, we are very happy. The service and workmanship from HDL has been of the very highest standard and as such we'd be very keen to use you again down the track with a full external paint job. Many thanks.

John Herald May 2013
A quick note to let you know that we were very pleased with Iain's workmanship completing our small paint job over the weekend.

Gill Green April 2013
Yes everything with the job looks good, a special thanks to Robert who was very pleasant to work with. He was caring about his work and took pride in it. And thank you to Lydia and Vic for the ongoing communication and for finding solutions for me.

Deb Pettit April 2013
It was a pleasure doing business with HDL. They did a perfect job and their friendly prompt service was amazing. I have never had such a no stress job like it. Thanks very much to all the team.

Betty Johnstone March 2013
Another clean and tidy job. Thank you.

Jason Blackwell February 2013
The boys were friendly and did a good job. The paintwork looks great thank you.

Ali Daniell (Alizarin Colour Consultant) January 2013
I chose to use HDL for my own home as I appreciate attention to detail and getting the end result I expect - Brian has been a pleasure to have around.

Barry Cooper November 2012
We have inspected the finished job and are very pleased with the results. We have appreciated the regular communications and the three staff on site were a pleasure to deal with. Thanks to your company for the great service (commercial exterior).

Jenny Fisher November 2012
Thank you Lydia, can you please pass on our thanks, HDL did a perfect job. We may need you back for further work as the rest looks bad in comparison! Thanks.

Pania Spratt November 2012
I just wanted to say what an absolute pleasure it has been to have Brian working at the house in the last week. He has been absolutely wonderful...working so quietly and diligently we often forget he is there! The work he has done has absolutely transformed the hall and bathroom/toilet/shower and he has not even finished yet. We can't wait to see the finished results. I just wanted to let you know what an absolute credit Brian is to HDL and we will be recommending HDL to everyone and whenever we need painting/papering done in the future, you will be top of our list.

Dammi Ameratunga October 2012
Ken has done a great job and was very careful about spills etc. This is such a change from the last lot of Painters we got to paint the house. We will happily recommend you to friends and family.

Anna Coleman October 2012
Got back yesterday and the house looks great, Im thrilled with it thank you.

Theresa Wilson October 2012
Everything looks really good - the painters were also very good. Thank you.

Sally Davidson October 2012
Robert is lovely and making remarkable progress considering the weather is not co-operating, he's a pleasure to have around and we are pleased with the work. Thanks.

Sheila Lee September 2012
Thank you for your e-mail, yes we are happy with the painting and it was really good to have it done at the time we wanted it - your efforts are much appreciated. HDLs customer service is outstanding so thank you.

Bill & Jan Wallace August 2012
We send our sincere thanks to you for helping us on the following (1) the price structure which you gave us and (2) the excellent work done by Dave. He made an excellent job on the painting and wallpapering and left everything in a neat and tidy condition on his departure.

Catherine Macfarlane August 2012
We're extremely happy with the painting job you guys did. It looks so much better. I'm really pleased John Saunders recommended you and we'll definitely recommend you to others!

Sandra Grammer July 2012
Brian did an awesome job as per usual! Thanks again.

Rushlee Smith June 2012
Ken was incredibly honest and trustworthy, vital when allowing tradesmen into your home when you are absent. We're happy with the finished job - the house looks fantastic thanks.

Faye Sullivan June 2012
Yes we are very pleased with the finished job and the suede effect in the lounge was just what we wanted. Dave seems to be a real craftsman and it was a pleasure to have such an experienced painter. We wouldn't hesitate to recommend HDL to any friends wanting painting carried out.

Priscilla Stewart May 2012
Kim and Dave were fantastic - will definitely recommend HDL to others.

Tony Li May 2012
We have just finished moving in and had no time to say thank you. Mike has done a great job and given us so many useful suggestions. Please say thanks to Mike and Lydia, we do appreciate your excellent work and we'll definitely recommend you guys to our friends.

Christine Shields April 2012
I have used HDL on three occasions now and would use them again if I needed a paint or varnishing job done. They are my first choice and I would recommend them to friends and family. Thank you for a job well done - Brian is my favourite and I am happy you enabled me to have him as my requested painter. He is very skilled and I particularly like his attention to detail with accurate completion.

Sue Gilroy March 2012 Professional and courteous service and good standard of workmanship. This was the second time I have used HDL and got excellent service both times.

Vicki Smith November 2011
Brian did an exceptional job and the place looks great. Thanks again.

Katja Landwehr October 2011
Thank you for your kind and professional service! Your reachability and prompt replies were much appreciated. I transferred the outstanding money today.

Chris & Nancy De Freitas September 2011
Brian and Dave did a great job - all the rooms in the house look beautiful with new wallpaper. The skirting boards, ceilings and trim are all beautifully painted. Thanks guys!

Helen MacLeod August 2011
A huge thank you for your time and patience on this little project, we would not hesitate to recommend you as you were always very accommodating and understanding and did a FANTASTIC job, all very friendly and did a fab job of tidying up and even didn't mind my kids chatting away to you! Thanks, Helen.

Kelly Jung July 2011
I really appreciate the awesome work!! We are very happy with your service and standard of work that Vic did, we surely will come back to you if we need another painting job in the future!! Payment has been made this morning into your account, thanks heaps!!!! Regards, Kelly.

Caroline Cutler July 2011
I am very pleased with the work done by Dave & Kim at my residence in Milford. They were polite, tidy and did a great job - what more could one ask for?! Cheers, Caroline.

Monique Jackson May 2011
I just wanted to e-mail and let you know how pleased we are with the job Iain has done with the Walltastic mural and thank you for sorting this all out so efficiently. We will be recommending your services to others. Thanks Monique.

Jerry Wang Feb 2011
Dear Paul
Thank you very much for painting my property. We are very happy with the job done and will certainly recommend you to others and reempoly you when our next painting is due

Kelvin Westaway Jan 2011
Project Manager
Thanks for the excellent work the roof looks really great and Katrina and I were both very impressed with the way your people went about their work and the care they took.

Lisa Busch 2010
Hi Paul
Its a bit late, but I wanted to say thank you for the fantastic job Brian did on our two children's rooms at 4 Masons Ave Herne bay.  He is a very quite and unintrusive presence and was very thorough and I appreciated the time he took to move furniture and property as I was pregnant and a bit hopeless at helping.  In addition to the quote process with you, the whole experience was pleasant and painless!  
Thanks again and we will definitely return to you guys when we paint the rest of the house in the next couple of years.
The bill has been paid.  Congratulations on running such a great service.  
Thanks again, take care, Lisa 

David & Eleanor Pardon 2010
Once again we would like to thank you for a supurb job of painting our house.  As with the previous two projects you have undertaken for us, we are delighted with the resut and impressed with the total professionalism and attention to even the most minute detail of the painter and everyone on your staff who has been involved
Please do not hesitate to use our names for reference purposes and we will always be more than happy to show any of your clients or potential clients your handiwork
Kind regards, David & Eleanor

Francine Lathy 2010
I would highly recommend HDL to everyone. I found the service to be prompt and the staff extremely friendly and highly professional. They have done a fantastic job! Regards Francine

Joanne Ryland 2010
"Received the account yesterday and have paid today by electronic payment.   Thanks for this. Harley did a fantastic job and was easy to deal with.  Please pass on our thanks to him and paul too.  Regards Joanne "

Marion Alaxander 2009
"Thank you so much for all you have been able to do, My house looks great and UI have enjoyed your company very much. Best Wishes Marion.

Barbara Wesley 2009
"Thank you so much for a wonderful job and such pleasant, courteous staff especially Steve, Chris, Ian & Paul. We are delighted with uor new room. Best wishes for Christmas 

G. Bennet 2009
"I am well pleased with the job your company has carried out and if anyone can show me painters more professional than HDL I would like to meet him

Chris Booth 2008
"Hi Paul & Yvonne, Now that the decorating is finished I would like to say that I am very pleased with the end result. You should be very proud of the team you have working for you. The guys that work at my place were polite, courteous and very easy going. They all just got on with the job and got it done. I would have no hesitation in recommending your company to any of my friends or colleagues."

Angela Tiy 2007
"Just wanted to say a big thank you for the awesome job, we have has a number of things done to the house in the last few months and your service has by far been the highlight. Your entire team really goes the extra mile and we really appreciate everything that was done.  Especially appreciate the great job that Ian has done, he is such a nice guy and we felt completely at ease having him around the house when we weren't there, in fact we rather missed him when he left!
Painting the house was a big investment for us and your team made every step easy for us, thanks for making it such a good experience.  Looking forward to buying the next house so you can come and paint that as well."

Mr Creelman 2007
"Totally impressed by the way the whole process / job has gone. Many thanks to everyone concerned. We wont hesitate to recommend HDL to anyone."

Debbie Sutton: 2007
"Dear Paul, thank you for your very professional, friendly service. The guys have done a great job and we're very happy with the outcome.  Lots of positive comments received and recommendations to neighbours.  We might see you in our street again!  All the best, Debbie & Mark."

Gwen: 2005
"Very approachable staff, considerate not invasive. Paint charts shown were spot on. Explanations clear and Dave's paint work neat and tidy, kept areas clean. End result excellent work. More than happy customer."

Lindsay Somerville:  Northbridge Retirement 2004
"HDL Painters have been painting and Decorating at Northbridge Retirement Village for the past 8 years. They have undertaken both major works and apartment upgrades. I have found their work to be of the highest standard and have no hesitation in recommending them."

Debi Rowan: Verve property management 2004
"I have found HDL painters very reliable and extremely pleasant to deal with. The work has been carried out in a timely manner and the quality of work is excellent. We have never experienced any problems with them and can highly recommend them to anyone wanting to avail themselves of their service."

Joan:
"I am delighted with the appearance of my Home."

Nancy & Paul: 2005
"Excellent service-will be using your services again, thank you."

Peter & Cheryl:
"Very impressed with overall standard of work and Mikes pleasant attitude and pride in his work."

Leanne Mihaljevich  March 2000
"Thanks for the great job that was done, the house looks great. Thank Mike on our behalf as well, as he did a fantastic Job. Leaving your house open to complete strangers is a daunting experience, but we felt totally comfortable having Mike there and would not hesitate to recommend Mike and yourself to anyone."

Joan & Marvin Ellis  January 2000
"Dear Paul,  Many thanks for a job well done. Your staff, Damon and Mike are to be complimented for the professional way they organised and completed the work, including leaving no traces of equipment or materials."

Martin France  January 1997
"I would like to thank you very much for an excellent job which we are very pleased with. I would like to thank you further for your professionalism and keeping me well informed during the work.  I am so impressed by your work and attitude that I would like to offer to act as a reference if you ever have such a request."

Pieter Oosterbann Beaver Construction Ltd  December 1992
"We have had the pleasure of conducting business with the above named decorating and painting company for the last 3 years.  In this time we have always found their work to be of a very high professional standard and their staff to be helpful and courteous.  Paul and his team are always positive about the work in progress and are never discouraged should they be asked to make any changes to the original work quoted for.  We find this to be an exception in the painting and decorating trade where many so called painters are really only home handymen who, when presented with any small challenges, tend to be less than professional.   We have never hesitated to recommend Holcombe Decorators to any of our clients and are only too happy to give them our ongoing support in the future."

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Gill Hanna February 2012 We are extremely happy with Ken's work - he is very professional and has been very helpful - nothing has been too much trouble. The house looks great! It has also been great working with such a professional company.